FAQs

ARE ALL YOUR ITEMS AUTHENTIC?

We realise how many counterfeit items there are online and how easy it is for people to be scammed. At Malebox, we have had years of experience with designer fashion and this is a huge benefit of shopping with Malebox- we eliminate all risk of buying fake goods, and bring you the best quality items absolutely hassle free! All of our items go through a strict authentication process, looking into every fine detail from serial numbers to labels to material/ stitching quality etc. We can guarantee that we only sell 100% authentic items and are committed to do so.

HOW WILL I RECEIVE MY ORDER?

DELIVERY

When you order an item, you can either choose to get it delivered, or collect. All orders are processed on working days, so the delivery times are from the next working day. We offer next day delivery and standard delivery which generally takes 3-5 working days.

For example: If you place a ‘Next Day’ order on Sunday, the order will be processed and dispatched on Monday, meaning Tuesday is the earliest you will receive your items.

If you need next day delivery, please be sure to order before 1pm, on a working day, to guarantee next day. You will be notified when your order is on the way to you and will be able to track your item with the attached tracking number.

COLLECTION

If you choose to collect your item; same day is guaranteed Mon-Fri. If you need your item urgent on a different day, please feel free to contact us via Instagram or Email to arrange a slot.

TRACKING

Once placing your collection order, contact us to arrange your time slot and you will then be notified when your item is ready to be picked up. If you are not always on your emails, we would advise that you select to be notified by mobile to avoid missing your slot!

HOW DO I SELL TO YOU?

We are always buying! Check out our ‘sell to us’ tab to see the simple, hassle free process of cashing in on your unwanted items.

CAN I RETURN MY ITEM?

Unfortunately, we do not accept returns so please be sure on your size before buying! You are welcome to sell your item back to us however we will only be able to offer a trade price that we usually pay on the specific item.

ARE ALL YOUR ITEMS PRE-OWNED?

Yes, all of our items are pre-owned as we believe that shopping pre-owned is the way forward. As new items, while saving yourself hundreds- how could you possibly shop anywhere else? Occasionally we do sometimes get some brand-new items available, but they are still pre owned and will always be less than RRP!